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Can a client have more than one policy?

Yes. Each client can have an unlimited number of policies.

Commission Tracker is designed to handle complex client relationships where a single individual or group may hold multiple lines of business across different carriers and terms.

How Multiple Policies are Organized

When a client holds more than one policy, the software centralizes this information to give you a complete view of their relationship with your agency.

  • Client-Centric View: When you open a specific Client, you can view a list of all policies currently or historically associated with them.
  • Carrier Variety: A client can have a Blue Cross health policy, a Delta Dental policy, and a United Healthcare vision policy all linked to their single client record.
  • Term Management: Each policy is managed independently, meaning one policy can be in its renewal phase while another is still mid-term.

Why This is Useful

Managing multiple policies under one client allows for better reporting and service:

  • Book of Business Reporting: You can run reports to see the total revenue generated by a single client across all their active policies.
  • Streamlined Data Entry: Once the client’s basic contact information is entered, you don't need to re-type it to add a second or third policy.
  • Efficient Communication: If a client moves, updating the address on the client record ensures that communication regarding all their policies remains accurate.

What Happens in the Background

  1. Policy Linking: Each new policy created is linked to a unique Client ID.
  2. Payment Processing: When Receiving Payments, the system identifies the specific policy number to ensure the commission is applied to the correct line of business.
  3. Agent Splits: Each policy can have its own unique Agent Commission Split, even if they belong to the same client.

Troubleshooting

Q: I accidentally created two separate records for the same client. Can I fix this? A: Yes. You can use the Merge Clients tool found in the Tools menu to combine the two records. This will move all policies from both records into one single, master client profile.

Next Step: Learn how to quickly add a second policy to an existing client in the Create a New Policy guide.

Need help organizing your clients? Contact support@commission-tracker.com