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Printing From The Cloud

If your printer does not show up when you print a report in Commission Tracker, your Remote Desktop connection is not sharing your printers with the cloud. Turn printer sharing on once and your printers appear in every print window.

💡 Why Use This

Commission Tracker runs in the cloud, so it can only print to printers your computer shares with the session. Printer sharing is a setting on your side of the connection, not in Commission Tracker.

Windows

  1. Close Commission Tracker completely.
  2. Double-click your Commission Tracker connection file (on your desktop, its name ends in _v2).
  3. In the Windows security box that appears before you connect, check Printers.
  4. Check "Remember my choices for remote connections from this publisher".
  5. Click Connect and sign in as usual.

The full walkthrough of that Windows box, with a picture, is on Windows April 2026 Update – RDP Connection Changes.

Copy and paste too

In the same box, check Clipboard if you copy and paste carrier statements or Excel data into Commission Tracker.

Mac

  1. Open the Windows App.
  2. Select Devices, then click the pencil (edit) icon on your Commission Tracker connection.
  3. On the Devices & Audio tab, check Printers, then save.
  4. Close Commission Tracker if it is open and connect again.

Printers are off by default in the Windows App. macOS must also allow the Windows App to use your local network: check System Settings > Privacy & Security > Local Network.

🔧 Troubleshooting

On Windows, the Printers box is grayed out, or the security box no longer appears. Windows remembered an earlier choice made with Printers unchecked, and it keeps using that choice. Contact support@commission-tracker.com and we will walk you through clearing it.

My printer still isn't showing up after following these steps. Close Commission Tracker completely and connect again. If the printer still does not appear, confirm it prints from your own computer first.

The security box shows "Unknown Publisher". You are using an old connection file. See Connection File Update to get the current file.

Need help? Contact support@commission-tracker.com