Customer Support
At Commission Tracker, we are dedicated to ensuring you get the most out of your software. If you have explored the help documentation and still have questions, our support team is ready to assist you.
How to Contact Us
Email Support (Recommended)
For technical questions, data inquiries, or feature requests, email is our primary support channel.
Phone Support
If you prefer to speak with a representative, you can reach our support line during standard business hours.
- Phone: (619) 819-6755
Hours of Operation
Monday – Friday 9:00 AM – 5:00 PM (Pacific Time)
Emails received outside of these hours will be addressed on the next business day.
Tips for Faster Support
To help our team resolve your issue as quickly as possible, please include the following in your email:
- Agency Name — The name of your agency.
- Policy or Agent — The Policy Number or Agent Name if your question is about a specific record.
- Screenshots — A screenshot of any error message is incredibly helpful.
- Steps to Reproduce — A brief description of what you were doing when the issue occurred.
Other Resources
Before reaching out, you may find an immediate answer in these key sections:
- Getting Started Guide — For new users and initial setup.
- Import Carrier Statements (ICS) — Excel-based carrier statement import.
- ICS Errors — Resolving errors after import.
- Receiving Payments — Manual payment entry.
- Agent Commission Splits — How agents get paid.
- Reports Overview — Built-in commission reports.
Search the Help Site
Use the search bar at the top of any page to find answers quickly by keyword.