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Create New Policy

The Policy record is the heart of Commission Tracker. It connects the Client to the Carrier and defines exactly how commissions are calculated and split.

💡 Why Use This

Every commission payout requires a policy record. Create a policy when:

  • Adding new coverage for a client — The policy record links the client to their carrier and drives all commission calculations.
  • Tracking expected revenue — The policy defines the commission math, enabling the system to identify underpayments or missing payments.
  • Splitting commissions between agents — Agent assignments and splits are configured at the policy level.

Prerequisites

Before creating a new policy, ensure the following records already exist in your system:

  • Agents — To define who receives the commission split.
  • Carriers — To define who is providing the coverage.
  • Carrier Commission Tables — (Optional) To automate the "Expected" commission math.
  • Policy Types — To categorize the product (e.g., Dental, Vision).
  • Client — The individual or group purchasing the coverage.

🗺️ How to Access

A policy must be attached to a client. To begin:

  1. Locate the Client in your navigation tree.
  2. Navigate to the Policies tab.
  3. Click the Create New Policy button.

Create New Policy Interface 2025 Update

Essential Setup Sections

The policy creation screen is divided into two critical functional areas. You must configure both to ensure accurate revenue tracking:

1. Policy Information Section

The Policy Information Section captures the administrative details of the policy, including the Policy Number, Effective Date, Status, and the Agents assigned to the account.

2. Carrier Payment Details Section

The Carrier Payment Details Section defines the "Math Engine" for the policy. Here you will link a Carrier Commission Table or set a manual Commission Per Payment to define what the agency expects to earn.

Additional Features

  • Duplicate Policy Numbers — Learn how the system handles identical policy numbers across different carriers or clients.
  • Auto Receive Payments — Speed up your workflow by setting the system to automatically post payments for consistent, flat-rate accounts.
  • Policy Examples — View step-by-step configurations for common policy types like Life, Group Health, and Medicare.

🔧 Troubleshooting

My "Expected" commission is showing as zero. Check the Carrier Payment Details section. If the Carrier Table is set to System - None and the manual override is $0, the system has no math to perform. Either assign a commission table or enter a manual Commission Per Payment amount.

I need to change the agent on a policy after it has been created. Yes, this is possible. You can update the agent splits at any time. Changes apply to future payments unless you perform a historical recalculation.

Need help? Contact support@commission-tracker.com