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Agent Commissions Earned Report (ACE Report)

The Agent Commissions Earned (ACE) Report calculates exactly what is owed to each agent for a specific pay period. Once generated, you can email commission statements as PDF attachments to all agents simultaneously.

💡 Why Use This

Use the ACE Report when you are ready to:

  • Finalize payouts — Determine the total commission due to each agent for the period.
  • Distribute statements — Send professional PDF summaries to your team via bulk email.
  • Audit agency expenses — Review total payout liabilities for a specific date range.

Agent Licenses Required

You must have an Agent License for each agent you wish to include in these reports.

🗺️ How to Access

Navigate to Reports → Agent Commissions Earned Report.

Selecting a Report Format

Commission Tracker offers several formats. All formats produce the same agent totals — the primary difference is the level of detail shown.

  • Detail Versions — Show policy-level data including Carrier, Client, and Premium.
  • Summary Version — Shows only the total commission owed per agent.

ACE Report Selection Screen

Phase 1: Email Setup

Before emailing reports in bulk, complete these two configuration steps.

1. Agent Email Addresses

Enter each agent's email address in their Agent Profile. To send to multiple addresses (such as the agent and their manager), separate them with a semicolon (;).

Agent Email Entry

2. Report Settings

After clicking Show Report, click the Settings button to configure your "From" address and server preferences.

ACE Settings Button

  • Sender — The "From" address that agents will see and reply to.
  • Server — Use the System Server to ensure high deliverability and avoid spam filters.
  • Custom Email — Advanced users can design HTML messages. Contact support@commission-tracker.com for help.

ACE Email Configuration ACE Custom Message Options

For full email configuration details, see ACE Email Setup.

Phase 2: Sending Agent Emails

Once settings are saved, initiate the bulk email process.

  1. Click Send Agent Emails.
  2. Choose to send to All Agents or select individuals from the list.
  3. Decide whether to send "No Commission" emails to agents who earned $0.00.
  4. Monitor the Status column to confirm successful delivery.

Send Emails Button Email Selection Screen

Email Send Error

If you see an error during the send process, re-open Settings, ensure all required fields are completed, and click Save before trying again.

Email Error

Phase 3: Archiving Reports

Every email session creates PDF files stored on your local computer for auditing and backup.

  • Location — Documents\Commission Tracker\AgentCommissionsEarned\
  • Archiving — Click the Copy button on the send screen to download all PDFs to a specific folder.
  • Manage Reports — If you didn't copy them during the send, use Manage Reports later to access the folders organized by timestamp.

Archive and Management Screen

🔧 Troubleshooting

An agent is missing from the report. Confirm the agent has an Agent License assigned. Also verify the report date range covers the period when payments were posted.

An agent's commission total looks wrong. Check Payment History for the affected policies to confirm the payments posted correctly and the Received Date falls within the report's date range. ACE Reports filter by Payment Received Date, not Billing Date.

Emails are going to spam. Switch to the System Server in ACE Email Settings. Custom SMTP servers are more likely to be flagged by spam filters for bulk commission emails.

The email failed to send. Reopen Settings, verify the Sender address is filled in and valid, and click Save before retrying. Also check that the From and To addresses are different — many email providers block self-addressed messages.

Need help? Contact support@commission-tracker.com