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Database Errors

On rare occasions, internal data files may become damaged due to network interruptions or hardware issues, resulting in a corrupt database. These errors require immediate attention — stop entering data and resolve the issue before continuing normal work.

💡 Why Use This

Refer to this page when Commission Tracker displays one of the following messages:

  • "Unrecognized database format"
  • "Run-time error '3343'"

These messages indicate database file corruption and must be resolved before the software can function correctly.

Identifying Corruption Errors

Unrecognized Database Format Error

Run-time Error 3343

Stop Entering Data Immediately

If you see a corruption error, do not continue working in Commission Tracker. Continuing to enter data in a corrupt database can cause further data loss. Run the Repair utility or contact support before proceeding.

Resolution Steps

There are three ways to resolve a database corruption error, in order of escalation.

1. Manual Repair (Self-Service)

Attempt to fix the file structure yourself using the built-in utility:

  1. Navigate to Tools → Compact/Repair Database.
  2. Follow the prompts to allow the system to reorganize and fix the data tables.

2. Technical Support Recovery

If the manual repair does not resolve the error:

  1. Contact support@commission-tracker.com immediately.
  2. Provide a screenshot of the exact error message you are seeing.
  3. The technical team will attempt a deep-layer recovery of your specific file.

3. Database Restoration

If the file is corrupted beyond repair:

  1. Commission Tracker backs up your database every 60 minutes automatically.
  2. Contact support — the team can restore your system to the most recent healthy state, minimizing data loss.

Common Causes of Corruption

Cause Prevention
Network instability Ensure a stable internet or RDP connection when performing large imports.
Improper shutdowns Always exit Commission Tracker using the Exit or Close commands rather than forcing the application to quit.
Interrupted imports Do not close the software while an Import Carrier Statement is actively processing.

🔧 Troubleshooting

The Compact/Repair utility ran but the error is still appearing. The corruption may be beyond self-service repair. Contact support immediately with a screenshot of the error — do not attempt further data entry until the issue is resolved.

I do not see the Compact/Repair option in the Tools menu. This option may not be visible depending on your user permissions. Contact your administrator or support to run the repair with elevated access.

  • Database Backup — Request a manual backup before major operations.
  • Error Messages — Overview of all error types in Commission Tracker.
  • Tools Menu — Access the Compact/Repair Database utility.

Need help? Contact support@commission-tracker.com