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Error Messages

This page covers common error messages you may encounter in Commission Tracker and points you to the appropriate resolution steps.

💡 Why Use This

Refer to this page when Commission Tracker displays an error message you do not recognize. Each error type is covered in a dedicated page with step-by-step resolution guidance.

Error Types

Database Errors

Database errors occur when internal data files are damaged due to network interruptions, improper shutdowns, or interrupted imports. These require immediate attention to prevent further data loss.

Common messages: * "Unrecognized database format" * "Run-time error '3343'"

Database Errors — Identification and resolution steps for database corruption errors.

Import Errors (ICSE)

Errors that occur during Import Carrier Statement processing are managed through the ICS Errors screen. These are policy-matching, mapping, and data validation errors — not system errors.

Import Carrier Statement Errors (ICSE) — Resolve errors from carrier statement imports.

🔧 Troubleshooting

I see an error message not listed here. Contact support@commission-tracker.com with a screenshot of the exact message. Include the steps you were taking when the error appeared.

The software crashed without showing an error. If Commission Tracker closes unexpectedly, restart the application and check whether your most recent work was saved. If data appears to be missing, refer to Database Errors or contact support.

Need help? Contact support@commission-tracker.com