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Logging In & Security

Accessing Commission Tracker for the first time requires using default credentials. Once logged in, we highly recommend setting up individual user accounts to maintain security and audit trails.

💡 Why Use This

Proper login setup ensures each team member has their own account, keeping your Policy History and audit trail accurate. This page also covers how to recover access if you are locked out.

First-Time Login

When you launch the application for the first time, use the default administrative credentials.

  • Default Username: User name
  • Default Password: admin

Login Requirement

Both the Username and Password are case-sensitive. Ensure your Caps Lock is off before proceeding.

Logging In

When launching Commission Tracker, you will be prompted to enter your credentials on the login screen. As part of an enhanced security update, the login screen now requires the following:

  • User Name — Automatically filled in by the software.
  • Password — Your account password (case-sensitive).
  • Email — The email address associated with your account.
  • Name — Your full name as registered in the system.

Updated Login Screen

Enhanced Security

The additional Email and Name fields were introduced to strengthen account verification. This ensures that every session is tied to a confirmed, individual user — protecting the accuracy of your audit trail and keeping your commission data secure.

Managing Users & Passwords

After your initial login, configure your own secure credentials.

  1. Navigate to Tools → User Management.
  2. When prompted, enter the password (default: password).
  3. Create your new Usernames and Passwords.

Forgot Your Password?

If you are locked out or need a password reset, an administrator can update your credentials through User Management. Contact your system administrator and ask them to reset your password from the User Management screen.

🔧 Troubleshooting

The application opens to a black or empty screen. In some multi-monitor setups, the application may attempt to open on a screen that is no longer connected. Check the box labeled "Reset Monitor Position" on the login screen to force the application window back to your primary monitor.

Reset Monitor Position

Best Practices

  • Change the defaults — Never keep the default admin or password credentials active after setup.
  • Individual logins — Create a separate login for every employee to track who makes changes to policies or payments.
  • Password resets — If a user is locked out, an administrator can reset their credentials through User Management.

Need help? Contact support@commission-tracker.com