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Logging In & Security

Overview

Accessing Commission Tracker for the first time requires using default credentials. Once logged in, we highly recommend setting up individual user accounts to maintain security and audit trails.

🔑 First-Time Login

When you launch the application for the first time, use the default administrative credentials.

  • Default Username: admin
  • Default Password: admin

Note: Both the Username and Password are case-sensitive. Ensure your Caps Lock is off before proceeding.

⚙️ Managing Users & Passwords

After your initial login, you should configure your own secure credentials.

  1. Navigate to Tools → System Options.
  2. When prompted for the System Options password, enter the default: password.
  3. Create your new Usernames and Passwords in the security tab.

🖥️ Troubleshooting: The "Black Screen" Issue

In some multi-monitor setups, the application may attempt to open on a screen that is no longer connected, resulting in a black or empty screen.

  • ✅ The Fix: Check the box labeled "Reset Monitor Position" on the login screen.
  • What it does: This forces the application window back to your primary monitor.

Login Screen

⚠️ Emergency Password Reset

If you have forgotten your password and are locked out of the system, you can perform a factory reset of the security database.

CRITICAL: This action will erase ALL existing usernames and passwords. Only the default admin / admin login will remain.

How to Reset:

  1. In the User Name field, type: RESET (must be all caps).
  2. Leave the password field blank.
  3. Click OK.
  4. Confirm the prompt to reset the security system.
Action Result
Enter "RESET" All custom users are deleted.
New Login Use admin / admin to get back in.

Reset User Name

Reset Confirmation

Best Practices for Security

  • ✅ Change the Default: Never keep the default admin or password credentials active after setup.
  • ✅ Individual Logins: Create a separate login for every employee to track who makes changes to policies or payments.
  • ✅ Backup Regularly: Ensure you have a recent backup before performing a security RESET.