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Connecting To Commission Tracker Cloud

This section provides technical guidance and setup instructions specifically for users of the Cloud (hosted) version of Commission Tracker. Accessing the cloud environment ensures your data is secure, backed up, and accessible from any location with an internet connection.

Getting Started

Depending on your operating system, choose the appropriate guide below to configure your initial connection.

Connection Guides

Resources & Troubleshooting

  • Mac Printing From The Cloud – Special configurations for routing cloud print jobs to your local Mac printer.

  • Password FAQ – Guidelines for managing your cloud credentials and password reset procedures.

  • Connection File Update – Instructions for when a system update requires a new RDP shortcut file.

  • Connection Issues – Common troubleshooting steps for login errors, lag, or disconnected sessions.

Best Practices for Cloud Users

  1. Stable Connection: For the best experience, we recommend a hardwired ethernet connection or a high-speed Wi-Fi signal to prevent session drops.
  2. Local Files: Remember that the cloud environment is separate from your local computer. To import files, you must use the designated "Cloud Drive" or folder redirection.

Next Step: If you are a new user, begin with the Windows or Mac setup guides.

Technical Support: If you are unable to connect after following these guides, please contact support@commission-tracker.com.