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Windows April 2026 Update – RDP Connection Changes

A Microsoft Windows update released April 14, 2026 changed the way Windows handles Remote Desktop (RDP) connections. If your computer installed this update, you may notice a new security prompt when launching Commission Tracker.

Not Everyone Is Affected

This issue affects Windows users only. Mac users are not impacted by this update. For Windows users, this only affects those whose machines installed the April 14, 2026 cumulative update. If you are not seeing this prompt, no action is needed.

This is a Windows change — not a Commission Tracker change

Commission Tracker has not been updated. This prompt is entirely driven by the new Windows security requirements.

What Changed

Instead of connecting silently as before, Windows now pauses and requires you to review and confirm your connection settings before proceeding.

Step 1 — Confirm You Have the Latest RDP File

Check that your desktop shortcut filename ends in _v1. If it does not, visit the Connection File Update page to get the latest file before continuing.

Publisher Not Showing *.commission-tracker.com?

If the security prompt does not show *.commission-tracker.com as the Publisher, you do not have the latest RDP file. Update your connection file before proceeding.

Step 2 — Get Through the New Security Prompt

Once you are on the latest RDP file (_v1), launch Commission Tracker. You will see a new security prompt:

Windows April 2026 RDP Security Prompt

Only Check the Boxes You Actually Need

Do not check all boxes by default. Each checked box grants your local computer access to that resource on the remote server. Only enable what you require. When in doubt, Clipboard and Printers are the boxes most users need.

This is a one-time step. Here is what to do:

  1. Confirm the Publisher shows *.commission-tracker.com

Check the boxes for the resources you need:

  • Smart cards or Windows Hello for Business — only check if your organization uses these for authentication
  • WebAuthn (Windows Hello or security keys) — only check if your organization uses these for authentication
  • Drives — generally not required; Commission Tracker uses copy/paste to transfer files
  • Clipboard — check this if you copy and paste carrier statements or reports between your computer and Commission Tracker (recommended for most users)

  • Printers — check this if you want to print reports directly from Commission Tracker

  • Check "Remember my choices for remote connections from this publisher"

  • Click Connect

You Should Only Need to Do This Once

Checking "Remember my choices" tells Windows not to ask again for this publisher. As long as that box is checked, the prompt will not reappear.

Troubleshooting

The prompt keeps appearing every time I connect. The "Remember my choices for remote connections from this publisher" box was not checked. Reconnect, check that box, and click Connect.

The Publisher does not show *.commission-tracker.com. You are not using the latest RDP file. Follow Step 1 above to get the updated _v1 file.

I connected but Clipboard / printing is not working. The boxes for those resources were not checked during the prompt. Disconnect, relaunch the RDP shortcut, and check the appropriate boxes before clicking Connect.

I cannot find my RDP shortcut. Contact support@commission-tracker.com and we will send you a new connection file.

Need help? Contact support@commission-tracker.com